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Terms & Conditions

Last updated: 24/01/2026

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Welcome to WHTW Mentoring. These Terms and Conditions outline the rules and guidelines for using our services, including mentoring programs, workshops, and online resources.

By accessing or using WHTW services, you agree to these terms. If you do not agree, please do not use our services.

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1. Services

WHTW provides mentoring and wellbeing support for young people. Services may include:

  • One-to-one mentoring sessions

  • Group workshops and programmes

  • Online resources and communications

We aim to provide high-quality, supportive, and safe mentoring experiences.

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2. Eligibility

Our services are primarily for young people under 25. Parental or guardian consent is required for participants under 18.

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3. Booking and Attendance

  • Sessions and programmes must be booked in advance.

  • You must provide accurate personal information when registering.

  • Participants should attend sessions punctually and regularly.

  • Cancellations should be communicated in advance. Repeated missed sessions without notice may affect participation.

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4. Fees and Payments

  • Fees for services, if applicable, will be communicated in advance.

  • Payments must be made according to the agreed schedule.

  • WHTW reserves the right to suspend access to services for non-payment.

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5. Safeguarding and Safety

  • WHTW is committed to the safety and wellbeing of all participants.

  • Any safeguarding concerns will be acted upon according to our Safeguarding Policy and relevant legal obligations.

  • Confidentiality will be maintained, except where disclosure is required to protect someone from harm or as required by law.

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6. Behaviour

Participants are expected to:

  • Treat mentors and other participants with respect

  • Follow guidance and instructions from WHTW staff

  • Avoid disruptive or harmful behaviour

WHTW reserves the right to suspend or terminate participation for serious breaches of behaviour or safety policies.

 

7. Intellectual Property

  • All content provided by WHTW, including materials, resources, and online content, is owned by WHTW Mentoring.

  • Content may not be copied, shared, or reproduced without explicit permission.

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8. Data Protection and Privacy

  • Personal information is collected and used according to our Privacy Policy.

  • By using our services, you consent to the collection and use of data as outlined in our Privacy Policy.

 

9. Liability

  • WHTW Mentoring aims to provide safe and professional services.

  • We are not liable for indirect or unforeseen losses arising from the use of our services.

  • Participants use our services at their own risk and must follow guidance provided.

 

10. Changes to Terms

  • WHTW may update these Terms and Conditions from time to time.

  • Updates will be communicated via email or posted on our website.

 

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: whtwmentoring@outlook.com

By using WHTW Mentoring services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

WHTW Mentoring

Last updated: 24/01/2026

WHTW Mentoring ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information in line with UK GDPR and the Data Protection Act 2018.

Who We Are

WHTW Mentoring – a holistic mentoring service supporting young people’s wellbeing.

Contact: whtwmentoring@outlook.com

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What Information We Collect

We may collect:

  • Names, dates of birth, contact details

  • Parent/guardian contact details (for under 18s)

  • Wellbeing, educational, and safeguarding-related information

We only collect information that is necessary to provide safe and effective mentoring.

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How We Use Information

We use personal data to:

  • Provide mentoring and wellbeing support

  • Communicate with young people, parents/guardians, schools, or partners

  • Meet safeguarding and legal obligations

  • Maintain accurate records and improve our services

We never sell personal data.

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Lawful Basis for Processing

We process data under the following legal bases:

  • Consent

  • Legitimate interests

  • Legal obligation (including safeguarding)

  • Vital interests (to prevent harm)

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Confidentiality & Safeguarding

Information shared in mentoring is confidential unless:

  • There is a safeguarding concern

  • There is a risk of harm

  • Disclosure is required by law

In these cases, information may be shared with appropriate authorities.

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Data Sharing

Where necessary, information may be shared with:

  • Parents or guardians

  • Schools or referral partners

  • Safeguarding agencies

All sharing is limited, relevant, and secure.

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Data Storage & Security

We store data securely using password-protected systems and restrict access to authorised individuals only. Data is retained only as long as necessary.

Your Rights

You have the right to:

  • Access your data

  • Request corrections or deletion (where applicable)

  • Withdraw consent

  • Object to or restrict processing

  • Complain to the ICO

To exercise your rights, contact us at whtwmentoring@outlook.com.

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Children & Young People

We take extra care to protect children’s data. Parental or guardian consent is required for under 18s unless another lawful basis applies.

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Parent & Guardian Privacy Summary

For parents and guardians:

  • We collect only what is needed to support your child

  • Mentoring is confidential, with safeguarding exceptions

  • Information may be shared only when necessary and appropriately

  • You can ask what data we hold and raise concerns at any time

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Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

WHTW Mentoring
Email: whtwmentoring@outlook.com

Contact Us

We're committed to empowering you on your mental wellness journey.

whtwmentoring@outlook.com

© 2023 by WHTW Mentoring. All rights reserved.

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